Refund Policy

CampusCompass offers a 30-day money-back guarantee. If you are not satisfied with your purchase — the Pro monthly subscription or the one-time 90-day pass — you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all CampusCompass orders. To request one:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• reply to the Paddle receipt email you received for the order, or
• contact CampusCompass support and we will raise the request with Paddle for you.

Once approved, the refund is returned to your original payment method. Timing depends on your bank or card issuer, and is typically a few business days.

What happens to your access

When an order is fully refunded, the plan it paid for ends and your account returns to the free plan. Any unused free games you had before upgrading remain available.

Cancelling instead of refunding

You can cancel the Pro subscription at any time from the "Manage payments" link on your plan page. Cancelling stops future renewals and you keep unlimited play until the end of the period you have already paid for. The 90-day pass is a one-time purchase and simply expires at the end of its 90 days.

Additional rights

This policy sits alongside Paddle's Refund Policy and any statutory refund or cancellation rights you have where you live. Those rights are not affected by this policy.